I received a damaged or defective item

We aim to get every order to you in excellent condition, so we're sorry if something arrived damaged or defective.

Please send us:

• photos of the damaged product,
• a photo of the packing slip, and
• a photo of the postage sticker (the shipping label).

Your photos help us document the damage and file a claim with our fulfillment provider. Once we have them, we'll confirm your shipping address and ship a replacement right out to you. There's no need to send the damaged item back. Since we can't resell it, please feel free to recycle or donate it.

Damaged or defective products can be reported within 60 days of delivery.