Why do I see more than one charge on my statement?

Rest assured, we only charge you for the order you meant to place.

The extra charges you might see on your card or bank statement are most likely holds your bank or card issuer placed on the funds during the authorization process, before the actual transaction went through. Sometimes the tax amount is updated slightly between the original authorization and the final transaction, which can make it look like more than one charge. A hold can also appear if your order didn't go through on the first attempt.

Banks and card issuers typically release these holds within 1 to 2 business days, and your bank can confirm this for you. If an extra charge is still there after a few business days, please get in touch and we'll look up your account to make sure no extra charges show up on our end.