Our organization ordered this as a gift for one of our VIPs. When the book came damaged (with a couple dents on the cover), I brought it to Pediment's attention. Very quickly, the sales agent (Zeb) shipped a new copy. Zeb was attentive to make sure the item was received in good condition, on time, and to our satisfaction. Very friendly and kind - highly recommend Pediment for it's amazing customer service! Thank you, Zeb!